Commitments of a Category I Tourist Office
- Provide you with an easily accessible reception area and information area
- Facilitate your procedures
- Offer you furniture to sit on
- Inform you free of charge about the local tourist offer
- Display and distribute its opening periods expressed in at least 2 foreign languages
- Offer you free wifi access
- Be open at least 305 days a year including Saturday and Sunday during tourist or entertainment periods
- Respond to your mail all year round
- Provide a permanent reception service run by staff speaking at least two foreign languages
- Ensure the supply of tourist maps, maps and tourist guides on paper
- Give you access to its dedicated trilingual website adapted to consultation via on-board media
- Disseminate its tourist information also on paper translated at least into two foreign languages relating to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, the level of classification; monuments and cultural, natural or leisure tourist sites which may include an indication of the usage rates, periods and times of opening to the public, the website and postal telephone numbers; events and entertainment; to emergency telephone numbers.
- Update your tourist information annually
- Post emergency telephone numbers outside
- Present all the qualified offer of its area of intervention for all clienteles
- Give you access to consult the availability of classified accommodation
- Process your complaints and measure your satisfaction
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.)
- Comply with the requirements of the Quality Tourism mark
- Provide you with a travel advisor
- Guarantee the reliability and timeliness of information on the local tourist offer
Missions of the Community Tourist Office
- Promotion of the territory, activities and tourist structures
- Tourist information at the counter, by phone, email or post
- Realization of tourist documents
- Organization of guided tours, stays, tours
- Development of tailor-made tourist packages for groups and individuals
- Enhancement of local cultural, artisanal and architectural heritage
- Participation in trade fairs for the development of the territory
- Show ticket office, shop (sale of posters/tourist documents)
Tourist Office of Remiremont Plombières-les-Bains
Institutional partners
